Microvellum Hosts ‘One Method’ Sales, Service & Support Workshop
Central Point, Oregon – April 10, 2015 – Microvellum Inc., a leading cabinet and manufacturing software provider, specializing in AutoCAD based CAD/CAM/CIM technologies, announced that it held a workshop for its global sales, service and support teams, designed to help streamline the implementation processes for its woodworking software solutions.
“It’s been an exciting week of intense training for our worldwide team.” Said David Fairbanks, Director of Operations for Microvellum, Inc. “Over the last few days, we’ve seen the team embrace and master our One Method implementation strategy. Now, no matter where you are in the world, as a customer, you will experience the same processes for pre-integration, software training, and post-go-live services. We’ve unified our team, while increasing our flexibility to define custom service plans for customers that conform to our high standards for customer service.” continued Fairbanks.
The 3-day workshop event was held at Microvellum’s headquarters in Central Point Oregon and was attended by Microvellum sales and service techs from the United States, Canada, Quebec Canada, New Zealand, Australia, and India. The event was also a forum to discuss new technologies, future paths for development and develop standardized ways to ensure maximum customer satisfaction.
“The recent customer service enhancements that we’ve made have already resulted in 225% more customers using the latest release compared to last year. It’s been an exciting year so far and we’re looking forward to continued growth.”
Founded in 1991, Microvellum Inc. is a leading cabinet design and manufacturing software provider, specializing in AutoCAD based CAD/CAM/CIM technologies. Microvellum is headquartered in Central Point, Oregon and has offices throughout North America, Europe, Australia and New Zealand. Microvellum offers a single-source solution for 2D & 3D drawings, production reporting, labeling, job management, estimating, nested optimization, direct g-code generation and more. To learn more about Microvellum, visit Microvellum.com.