Privacy Policy

Iron Logix, LLC is an Oregon limited liability company doing business as Microvellum, (“Microvellum,” “us,” “we,” or “our”).  Microvellum produces AutoCAD-based design, engineering, and production software for use in the woodworking industry (collectively, “Software Products”).  This Privacy Notice explains what personal data we collect through our websites, https://www.microvellum.com, and http://support.microvellum.com, our Microvellum Knowledge Network website (collectively, the “Site”), how we use and share that information, and your choices and rights about our personal data practices.  This Privacy Notice forms part of our Terms of Use (“Terms”).  If you do not agree to this Privacy Notice, please do not access or use our Site.

To help you understand what parts of this Privacy Notice are most relevant to you, we sometimes distinguish between the following Site users:

• “Registered User” a person, entity, or other type of organization that has registered to use the Site.

• “Visitor” means any person or entity visiting our Site that is not a Registered User.

When we use the term “personal data” in this Privacy Notice we mean any information that can, directly or indirectly, identify a Registered User or Visitor.

When we use the term “User Content” in this Privacy Notice, we mean any content uploaded or otherwise submitted or exchanged through the Site by or on behalf of a Registered User or a Visitor.

1. PRIVACY RESPONSIBILITIES.

In Brief:  This Privacy Notice explains our role in controlling and processing your personal data. 

1.1. Our Responsibilities.  For both Visitors and Registered Users, we act as the “data controller” of personal data.  This means we determine how and why your personal data is processed.

1.2. Your Responsibilities.

a. Read our Terms, including this Privacy Notice.

b.If you are a Registered User, you likely have one or more additional agreements with us.  For example, if you have purchased a Software Product, you are subject to the terms of our End User License Agreement.  If you are a Registered User, please read the terms of the End User License Agreement and any other agreements you have with us.

2.  PERSONAL DATA WE COLLECT ABOUT YOU.

In Brief:  From the first moment you use the Site, we are collecting personal data.  Sometimes you provide us with the personal data and sometimes personal data about you is automatically collected.

2.1.  Collected Automatically.  From the moment you first access our Site, we automatically collect certain information, which may include these types of personal data:

a.  Browser and device information.   We collect personal data about the internet browser and device you use to access the Site, including the device, operating system, settings, unique device identifiers, network information, and other device-specific information.

b. Log information.  Our servers log certain personal data that your browser automatically sends whenever you visit the Site.  Log data includes your Internet Protocol address and the date and time of your connection.  Your geographic location may determine which features and content will be available to you.

c. Cookies and other automatically-collected information.  We work with third-party tracking services that use cookies to collect information about our users.  Communications sent through the Site may automatically collect information about whether emails have been opened and acted upon.  We provide more information on cookies in our cookie statement.

d. Usage information.  We collect information about the Site’s performance.  This information allows us to research, analyze, and improve the services Microvellum provides.

2.2. Provided by Visitors.  The Site may allow you to provide personal data to us voluntarily.  For example, you may communicate or otherwise submit product inquires to us[, or apply for a job]and we will keep copies of such communications, including your personal data such as name and contact information, for our records.

2.3. Provided by Registered Users.  If you are a Registered User, we collect additional personal data, such as:

a. Registration information: including your email address, username, password, first and last name, company you are a registered user for, company size, and annual earnings.

b. Account settings information: including various preferences.

c. Payment information: In some cases, Registered Users may be asked to provide us (or our third-party payment processors) with accurate billing information for subscription-based services or otherwise to pay for products and services provided by Microvellum to Registered User.

d. Customer Service and Technical Information: for example, service records, product preferences and details about technical issues you may be experiencing or questions you have about how to operate our software or other user experience information so that we can provide you with support through the Help Center, including the uploading of screenshots.

2.4.  Provided by Third Parties.

a. We collect personal data from third parties to whom you give permission to share your personal data with us or where that personal data is publicly available online.  Examples of the types of third-party sources we obtain information from our business partners and business contact databases.  Most commonly the information provided will include your name and contact information.  The information may also include the company you work for, information about your use of our Software Products, or that you have an interest in using our Software Products.

3. PERSONAL DATA WE DO NOT COLLECT.

In Brief:  Some types of personal data are very sensitive and should not be shared with us.  Do not share this information with us.

3.1. Sensitive Personal Data.  We do not request or intentionally collect any sensitive personal data, such as government-issued identification numbers or health, genetic, or religious information.

3.2. Children’s Personal Data.  Our site is intended only for business-to-business communications and is not a consumer site.  We do not intentionally collect any personal data from minors, including children under age 13.

4. LEGAL BASIS FOR PROCESSING.

In Brief:  Some laws require us to identify a legal basis for using your personal data.  Those reasons are described in this section.

Under certain laws, we are required to notify you about the legal basis upon which your personal data is processed.  When such laws apply, we process your personal data under one or more of the following legal bases:

4.1. Contract.  Under the “Contract” basis, processing your personal data is necessary for us to fulfill the obligations of a contract between you and Microvellum;

4.2.  Legitimate Interests.  Under the “Legitimate Interests” basis, processing your personal data is necessary to further our legitimate interests, which include:

a. Delivering, developing, and improving the Site;

b. Understanding your behavior on the Site; and

c. Measuring the effectiveness of marketing campaigns.

4.3. Consent.  Under the “Consent” basis, processing your personal data is done with your consent.  You can revoke your consent at any time by emailing your revocation request to customerservice@microvellum.com.  If you revoke your consent, we will stop processing your personal data, unless there is another legal basis for continuing to process your personal data.

5.  HOW AND WHY WE USE YOUR PERSONAL DATA.

In Brief:  There are a variety of reasons why we may need to use your information to provide our Software Products and the Site.  Those reasons, and the legal bases for such use, are described in this section.

5.1. Delivering the Site and Software Products.  We use your personal data to provide the Site, including to log in and authenticate users, remember your settings, process payments, provide online technical support, maintain back-end infrastructure, and for related business purposes.  We also use your personal data and User Content to provide Software Products and services to you.  Legal basis: Consent; Contract; Legitimate Interests.

5.2. Improve the Site and our Software Products.  We use your personal data to help provide the Site to Visitors and Registered Users in an effective and efficient manner, including as part of our efforts to keep the Site secure.  We also use your personal data to help us improve our product and service offerings.  Legal basis: Contract; Legitimate Interests.

5.3. Technical Support.  We use your personal data to help troubleshoot any problems you are experiencing with the Software Products or the Site, provide technical support through the Site, via email or over the phone, and to communicate about updates and changes to the Site and our products.  Legal basis: Contract; Legitimate Interests.

5.4. Marketing.  We use your personal data to send you messages about updates, new features, and other relevant information.  We will only send you email marketing information if you consent to us doing so when you enroll as a Registered User or otherwise opt-in to receive marketing emails from us.  Legal basis: Consent; Contract.

6. HOW WE SHARE PERSONAL DATA. 

In Brief:  The operation of our Site and the provision of Software Products and services to our Registered Users requires that we sometimes share your information with third parties, but only as necessary to provide Software Products and services to our customers and the Site more generally.

We share your personal data with certain third parties in the following circumstances:

6.1. Service Providers.  To assist us in meeting business operations needs and to perform certain services it is sometimes necessary to share your personal data with third-party providers, such as providers of outsourced tech support services, hosting, payment processing, cloud computing services, email communication, and analytics. If required under applicable law, we will make a list of third-party service providers available to you upon request sent to customerservice@microvellum.com.

6.2. Business Transfers.  If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your personal data and other information may be transferred to a successor or affiliate as part of that transaction.

6.3. Legal Requirements.  We may share personal data in order to: (a) comply with our legal obligations, (b) detect, prevent, or otherwise address fraud, security or technical issues, (c) enforce applicable policies, including investigation of potential violations, or (d) protect against harm to the rights, property or safety of our users, the public, or ourselves.

7.  GENERALLY APPLICABLE INFORMATION.

7.1. Data Retention.  We keep your personal data for as long as we have a legitimate business need to do so in connection with your account or as required by law.  Contact us at customerservice@microvellum.com if you have questions about the retention of your personal data.

7.2. Cookies.  We use cookies (small text files stored by your web browser when you use our Site and other websites), and other similar technologies, to collect and store information in connection with activities such as (a) maintaining the functionality of the Site; (b) securing the Site; (c) improving the Site; and (d) deploying website analytics.  Some of the cookies we use are “session” cookies and other cookies are “persistent” cookies.  Session cookies are deleted after you close your browser (example: a cookie that keeps you logged in until your browser window is closed).  Persistent cookies are not deleted when you close your browser, they stay saved on your device until you delete them manually or your browser deletes them based on a set expiration date within the persistent cookie’s file (example: the browser remembers your menu preferences within our Site). Except as described in our Cookie Statement, whether we collect data through the use of cookies is up to you.   Most Internet browsers allow you to disable and/or delete cookies.  If you turn off or otherwise disable cookies, you can continue to use the Site, but some functions may not work.

7.3. California Privacy Disclosure.  Microvellum is subject to a limited subset of California privacy laws.  As indicated above, we use cookies or other similar technologies to collect information about your browsing activities over time and across different websites. We may allow third-party service providers and other third parties to do the same.  We do not respond to “Do Not Track” (DNT) signals and we operate as described in this Privacy Notice whether or not a DNT signal is received.

7.4. Global Privacy Practices.  If you are using the Site from a country outside the United States, your personal data may be transferred for processing from your current location to our offices and servers and our authorized third-party service providers located globally, including in the United States.  Other countries may have data protection laws less stringent than or otherwise different from the laws in effect in the country in which you are located.  Where your data is transferred from the European Economic Area (EEA) or the United Kingdom (UK), and the country to which it is transferred is not subject to an adequacy decision by the EU Commission, or UK equivalent, as applicable, we rely on one of the following legal mechanisms: EU Commission approved Standard Contractual Clauses or your consent.  To exercise any legal right to see copies of the data transfer mechanism documents we use to transfer data to third parties, please contact us at the details below.

7.5. Accessing and Controlling the Information We Collect.

a. Registered Users.  If you are a Registered User, you may access, update, alter, or delete your basic user profile information by editing your user profile within the Site or contacting customerservice@microvellum.com.

b. Visitors. If you are a Visitor, you may access update, alter or delete your personal data by contacting customerservice@microvellum.com

7.6. Your Choices about Communications.

a. Emails.  Registered Users have the opportunity to opt-out of email messages from Microvellum by using the opt-out link included in the footer of the message. If you believe that you have received an unsolicited commercial email from us on behalf of any of our Registered Users, you may report it to us at customerservice@microvellum.com.

b. Disable Tracking Technologies. Most Internet browsers allow you to disable and/or delete cookies.  If you turn off or otherwise disable cookies, you can continue to use the Site, but it may not work effectively.

7.7. Your Rights in Personal data.  Certain users, particularly those located in the EEA and the UK, have certain legal rights to obtain information about whether we hold their personal data, to access personal data we hold about them, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Some of these rights may be subject to some exceptions or limitations. We will respond to your request to exercise these rights within a reasonable time.  Rights which you may be entitled to include: (a) data access; (b) rectification; (c) erasure; (d) restrict processing; (e) data portability; and (f) object to processing.  Should you wish to make a request with respect to your personal data please contact us at customerservice@microvellum.com and we will address your request as required by applicable law.

8. Third-party Links.

This Privacy Notice does not apply when you use a link to go from our Site to another website.  Your browsing and interactions on any third-party website, are subject to that third party’s own rules and policies.  For example, if you choose to apply for financing through one of the third-party financing options listed on our Site, you will leave our Site to apply and the information you submit on that application will be covered by the third-party financing company’s Privacy Notice.  In addition, you agree that we are not responsible for and we do not exercise control over any third-parties that you submit information to directly and you submit such information at your own risk.

9. Encryption

We take reasonable administrative and technical steps to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. We protect the security of your personal data during transmission by using Secure Sockets Layer (SSL) software or other encryption technology, which encrypts personal data you input. Wherever appropriate, we obfuscate and/or encrypt personal data in our systems and/or during information transfer.  However, no method of transmission over the internet is 100% secure and we cannot absolutely guarantee the security of your personal data.  It is important for you to protect against unauthorized access to your password to the Site and to your computer.  Be sure to log off our Site when finished.

9.1. Changes to this Privacy Notice.  Microvellum has the discretion to update this Privacy Notice at any time.  When we do, we will revise the updated date written at the end of this document.  We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal data we collect. You acknowledge and agree that it is your responsibility to review this Privacy Notice periodically and become aware of modifications.

9.2. Contact Information.  If you have any questions about this Privacy Notice, or to resolve a dispute, you can contact Microvellum at:

Mail:

Microvellum

Attn: Customer Service

444 S Haskell St.

Central Point, OR 97502

Email: customerservice@microvellum.com

Phone: 1-800-204-0913 or locally at 1-541-664-1625