Responsabilités

• Agir à titre de fournisseur de service pour effectuer la formation, la personnalisation et les services après la vente
• Créer et entretenir des liens solides et durables avec les clients
• Développer un lien de conseiller de confiance avec les chargés des comptes clés, les clients potentiels et les clients
• Travailler avec les coordonnateurs de projet afin d’assurer le respect de la méthodologie de l’entreprise pour la livraison de projet
• Assurer la réussite des clients en suivant des listes de contrôle et en transmettant au niveau supérieur les problèmes potentiels liés au projet
• Participer aux réunions de transfert du client, de l’équipe des ventes à l’équipe de service, et de l’équipe de service à l’équipe de soutien après la mise en œuvre
• Signaler toute occasion de ventes supplémentaires au chargé de compte
• Après la mise en œuvre ou les services, travailler avec le client et Microvellum pour tout problème nécessitant du soutien
• Fournir le soutien et les services techniques pour tous les produits de Microvellum
• Répondre au client en temps opportun
• Communiquer en interne avec d’autres techniciens afin d’aider à résoudre les problèmes

Critères de réussite

• Dans les 30 premiers jours, effectuer la formation et suivre au moins un projet
• Dans les 45 premiers jours, travailler de façon indépendante sur au moins un projet, continuant ensuite sur chaque trimestre suivant à travailler sur des projets facturables avec plus de 25 % d’utilisation
• Remplir les billets de soutien technique dans les dossiers d’outil et le coffre à outils, selon l’attribution

Exigences

• Une année ou plus de soutien technique, de formation et de mise en œuvre du logiciel Microvellum
• Capacité démontrée de communiquer, de présenter et d’influencer de façon crédible et efficace au niveau technique
• Connaissance pratique approfondie des produits et services de Microvellum
• Capacité prouvée de gérer plusieurs projets en même temps, tout en portant une attention rigoureuse aux détails
• Excellentes compétences de formation et de consultation
• Excellentes compétences de communication verbale et écrite
• Un B.A. ou B.S., ou l’expérience équivalente avec Microvellum ou l’industrie de l’étude des dossiers sera privilégié
• Français et anglais
• Des déplacements seront exigés

Translated:

The Microvellum Service Technician will partner with customers, account managers and sales staff to and ensure the long-term success of our customers.  As a service technician, you will liaise between customers and cross-functional teams to ensure the timely and successful delivery of Microvellum solutions according to customer needs and across all products.

Responsibilities

• Act as a service provider to accomplish training, customization and services once sales are complete
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key Account Managers, Prospects and Customers
• Work with Project coordinators to ensure company methodology for project delivery is followed
• Ensure customer success by following checklists and escalate potential issues related to the project
• Participate in Customer Handoff meetings from Sales to the Service Team and from the Service Team to Support after implementation
• Report to Account Management on any opportunities for additional sales opportunities
• After implementation or services, work with customer and Microvellum on any issues needing support
• Provide Technical Support and services for all Microvellum Products
• Respond to customers in a timely manner
• Communicate internally with other techs to help resolve issues

 

Criteria for Success

• Within the first 30 days, complete training and shadow at least one project
• Within the first 45 days, work independently on at least one project, continues with greater than 25% utilization working on billable projects each quarter thereafter
• Complete tech support tickets in tool files and Toolbox as assigned

 

Requirements/

• 1+ years of technical support, training and implementing Microvellum software
• Demonstrated ability to communicate, present and influence credibly and effectively at the technical level
• Deep working knowledge of Microvellum products and services
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent training and consulting skills
• Excellent verbal and written communications skills
• BA/BS degree or equivalent experience with Microvellum and Casework Industry preferred
• French and English
• Travel is required

***This position requires highly developed skills in:

• Microsoft Visual Studio 2012, 2013, and 2015 using the Visual Basic. Net programming language.
• Microsoft Windows 7, 8, and 10 operating systems.
• NET website development.
• MVC .NET website development
• Knowledge of computer networks
• Working knowledge of SQL databases
• Familiarity and practical application of the Software Development Lifecycle.

***Preferred but not required skills include:

• Familiarity with Microvellum Toolbox
• AutoCAD experience
• Knowledge of C# programming language
• Advanced proficiency with Excel

Core Duties/Responsibilities:

• Development and documentation of requirements
• Creation of plans for development of software
• Unit and end to end test plans and testing
• Break-fix support to Technical Support and Service Provider teams
• Communicate well with customers to understand the need and create an action plan to resolve
• Communicate internally with other developers and technicians to solve business problems with software

Criteria for Success

• Within the first 30 days, complete entry level Microvellum software training, learn tools/utilities available to develop, deliver one working function in VB.NET for use in the Microvellum suite as assigned, provide code needed to close 2-5 customer support tickets needing break-fix development support
• Within the first 45 days, continue learning program functionality and development principles, deliver two working functions in VB.NET for use in Microvellum suite as assigned, provide code needed to close 5 customer support tickets needing break-fix development support, create a quarterly development plan for the Microvellum product assigned, create and propose one enhancement for use in the Microvellum suite
• Within the first 90 days, deliver the items on the quarterly enhancement plan, create and propose two enhancements for use in the Microvellum suite, provide code needed to close 10 customer support tickets needing break-fix development support, create a quarterly development plan for the Microvellum product assigned, repeat each 90-days

Positions available in the following areas:

• Central Point, Oregon (USA)

Strong candidates will possess core values including integrity, an affinity for teamwork and collaboration, believe in openness and honesty and have a strong work ethic.  The candidates we are looking for enjoy a team based environment and love to learn and contribute to the success of our customers and internal teams.

Responsibilities

• Bring positive energy and enthusiasm to every customer interaction.
• Represent the Microvellum hallmarks of Integrity, Talent, Collaboration, Competitiveness, Openness with a customer service mentality.
• Demonstrate the suite of Microvellum products to prospective customers in a consultative manor.
• Make an impact through technical leadership using the Microvellum products.
• Build relationships with existing customers and prospects through sales and follow-up interaction.

 

Criteria for Success

• Master the Microvellum product suite relative to being able to competently show the product capabilities in a presentation setting both in person and remotely.

 

Requirements

• Deep working knowledge of Microvellum products and services.
• Demonstrate the ability to communicate and demo the Microvellum products effectively to existing and prospective customers.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening and presentation skills.
• An ability to articulate the value proposition of the Microvellum products relative to the identified competitors in the marketplace.
• BA/BS degree or equivalent experience.

Responsibilities

• Sell the Microvellum suite of products to qualified prospects within the assigned territory.
• Operate as the lead point of contact for any and all matters specific to new customer business.
• Build the initial relationship with new customers to set the stage for strong long-lasting business.
• Develop a trusted advisor relationship with the key customer stakeholders and executive sponsors.
• Respond to inbound leads to further qualify as potential new customers.
• Create and close opportunities from start to finish – full sales cycle ownership.
• Build and maintain a pipeline of qualified prospective new customer business.
• Provide a forecast of new business comprised of software support renewals, training and software license revenue for the quarter.
• Track key sales and existing account metrics.
• Exhibit excellent presentation skills and an ability to engage audiences.
• Ability to effectively collaborate with others to reach mutually agreeable outcomes.

Requirements

• 5+ years of direct quota carrying sales experience.
• Wood manufacturing experience is a plus, but not necessarily required.
• Software sales experience.
• Ability to communicate and present with effective credibility at all levels of the organization, including executive and C-level.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Consultative selling and closing skills or the aptitude to learn these skills.
• Proven sales success and self-motivation.
• Ability to travel within the assigned region as well as to a set number of industry trade shows in North America.
• BA/BS degree or equivalent wood manufacturing experience.