Responsabilités

• Agir à titre de fournisseur de service pour effectuer la formation, la personnalisation et les services après la vente
• Créer et entretenir des liens solides et durables avec les clients
• Développer un lien de conseiller de confiance avec les chargés des comptes clés, les clients potentiels et les clients
• Travailler avec les coordonnateurs de projet afin d’assurer le respect de la méthodologie de l’entreprise pour la livraison de projet
• Assurer la réussite des clients en suivant des listes de contrôle et en transmettant au niveau supérieur les problèmes potentiels liés au projet
• Participer aux réunions de transfert du client, de l’équipe des ventes à l’équipe de service, et de l’équipe de service à l’équipe de soutien après la mise en œuvre
• Signaler toute occasion de ventes supplémentaires au chargé de compte
• Après la mise en œuvre ou les services, travailler avec le client et Microvellum pour tout problème nécessitant du soutien
• Fournir le soutien et les services techniques pour tous les produits de Microvellum
• Répondre au client en temps opportun
• Communiquer en interne avec d’autres techniciens afin d’aider à résoudre les problèmes

Critères de réussite

• Dans les 30 premiers jours, effectuer la formation et suivre au moins un projet
• Dans les 45 premiers jours, travailler de façon indépendante sur au moins un projet, continuant ensuite sur chaque trimestre suivant à travailler sur des projets facturables avec plus de 25 % d’utilisation
• Remplir les billets de soutien technique dans les dossiers d’outil et le coffre à outils, selon l’attribution

Exigences

• Une année ou plus de soutien technique, de formation et de mise en œuvre du logiciel Microvellum
• Capacité démontrée de communiquer, de présenter et d’influencer de façon crédible et efficace au niveau technique
• Connaissance pratique approfondie des produits et services de Microvellum
• Capacité prouvée de gérer plusieurs projets en même temps, tout en portant une attention rigoureuse aux détails
• Excellentes compétences de formation et de consultation
• Excellentes compétences de communication verbale et écrite
• Un B.A. ou B.S., ou l’expérience équivalente avec Microvellum ou l’industrie de l’étude des dossiers sera privilégié
• Français et anglais
• Des déplacements seront exigés

Translated:

The Microvellum Service Technician will partner with customers, account managers and sales staff to and ensure the long-term success of our customers.  As a service technician, you will liaise between customers and cross-functional teams to ensure the timely and successful delivery of Microvellum solutions according to customer needs and across all products.

Responsibilities

• Act as a service provider to accomplish training, customization and services once sales are complete
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key Account Managers, Prospects and Customers
• Work with Project coordinators to ensure company methodology for project delivery is followed
• Ensure customer success by following checklists and escalate potential issues related to the project
• Participate in Customer Handoff meetings from Sales to the Service Team and from the Service Team to Support after implementation
• Report to Account Management on any opportunities for additional sales opportunities
• After implementation or services, work with customer and Microvellum on any issues needing support
• Provide Technical Support and services for all Microvellum Products
• Respond to customers in a timely manner
• Communicate internally with other techs to help resolve issues

 

Criteria for Success

• Within the first 30 days, complete training and shadow at least one project
• Within the first 45 days, work independently on at least one project, continues with greater than 25% utilization working on billable projects each quarter thereafter
• Complete tech support tickets in tool files and Toolbox as assigned

 

Requirements/

• 1+ years of technical support, training and implementing Microvellum software
• Demonstrated ability to communicate, present and influence credibly and effectively at the technical level
• Deep working knowledge of Microvellum products and services
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent training and consulting skills
• Excellent verbal and written communications skills
• BA/BS degree or equivalent experience with Microvellum and Casework Industry preferred
• French and English
• Travel is required

Strong candidates will possess core values including integrity, an affinity for teamwork and collaboration, believe in openness and honesty and have a strong work ethic.  The candidates we are looking for enjoy a team based environment and love to learn and contribute to the success of our customers and internal teams.

Responsibilities

• Bring positive energy and enthusiasm to every customer interaction.
• Represent the Microvellum hallmarks of Integrity, Talent, Collaboration, Competitiveness, Openness with a customer service mentality.
• Demonstrate the suite of Microvellum products to prospective customers in a consultative manor.
• Make an impact through technical leadership using the Microvellum products.
• Build relationships with existing customers and prospects through sales and follow-up interaction.

 

Criteria for Success

• Master the Microvellum product suite relative to being able to competently show the product capabilities in a presentation setting both in person and remotely.

 

Requirements

• Deep working knowledge of Microvellum products and services.
• Demonstrate the ability to communicate and demo the Microvellum products effectively to existing and prospective customers.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening and presentation skills.
• An ability to articulate the value proposition of the Microvellum products relative to the identified competitors in the marketplace.
• BA/BS degree or equivalent experience.

Responsibilities

• Sell the Microvellum suite of products to qualified prospects within the assigned territory.
• Operate as the lead point of contact for any and all matters specific to new customer business.
• Build the initial relationship with new customers to set the stage for strong long-lasting business.
• Develop a trusted advisor relationship with the key customer stakeholders and executive sponsors.
• Respond to inbound leads to further qualify as potential new customers.
• Create and close opportunities from start to finish – full sales cycle ownership.
• Build and maintain a pipeline of qualified prospective new customer business.
• Provide a forecast of new business comprised of software support renewals, training and software license revenue for the quarter.
• Track key sales and existing account metrics.
• Exhibit excellent presentation skills and an ability to engage audiences.
• Ability to effectively collaborate with others to reach mutually agreeable outcomes.

Requirements

• 5+ years of direct quota carrying sales experience.
• Wood manufacturing experience is a plus, but not necessarily required.
• Software sales experience.
• Ability to communicate and present with effective credibility at all levels of the organization, including executive and C-level.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communications skills.
• Consultative selling and closing skills or the aptitude to learn these skills.
• Proven sales success and self-motivation.
• Ability to travel within the assigned region as well as to a set number of industry trade shows in North America.
• BA/BS degree or equivalent wood manufacturing experience.