Central Point, Oregon – May 12, 2014 – Microvellum, Inc., a leading cabinet design and manufacturing software provider, specializing in AutoCAD based CAD/CAM/CIM technologies, announced today a substantial investment in their support services to provide clients with 24-hour support – the aim of which is to enable customers to get fast help for Microvellum Software products.
Customer service agents will be available 24-hours a day to help support their customers anywhere in the world.
24 hour Support benefits include:
- Access to customer service team regardless of the time of day or time zone
- Access to Microvellum’s eSupport website for support requests and open ticket monitoring and communication
- The elimination of possible down time while waiting for an agent response
- Increase in customer satisfaction with increase access
“We are continually seeking new ways to improve our customer service and strive to keep our customer’s needs at the forefront of our business decisions.” says David Fairbanks, Director of Operations for Microvellum, Inc.
“Expanding our support hours is just part of the many adjustments we’ve been making to ensure our customers success.”
Microvellum currently has Support Centers in Australia, Canada, United Kingdom and the United States. Their new 24-hour Global Response Team is in place and is ready to handle support requests from customers worldwide in an effort to help streamline support requests.
“The decision to increase our support hours demonstrates our commitment to providing the best products, services and support available within our industry.” continued Fairbanks