We've Got You Covered

Your support & maintenance provides you with reliable and timely assistance to ensure optimal performance and minimal downtime.

Product Support

We offer comprehensive support and maintenance benefits, ensuring our clients have access to technical assistance, software updates, and training resources to optimize their software experience.

An unlimited number of support tickets.
Phone, email, and remote assistance to help diagnose and troubleshoot issues.
Integrated video recording to help you explain issues when submitting tickets.
Connect with our worldwide team of certified agents to help find resolutions quickly.

Software Maintenance

Your software maintenance plan ensures that your software remains up to date with the latest improvements and bug fixes. Staying current with regular software updates can improve the performance and functionality of your software, enabling you to take advantage of new features and capabilities.

Library Data Maintenance

While it's important to keep your software updated, it's also a good idea to keep current with the latest advancements, improvements and new products available within our library updates.

Our team of engineers are working diligently to keep up with the demands for more products, improvements and the latest hardware from major suppliers.

Open Community Forums

Microvellum community forums provide a platform for users to share knowledge, exchange ideas, and collaborate on solutions to common challenges.

Expansive Knowledge Base

Microvellum's knowledge base offers a comprehensive collection of resources, including articles, tutorials, and FAQs, to help users troubleshoot issues and master your software.

Microvellum Tech Engagements

Our techs actively participate in the community forums, offering expertise and guidance to help you solve problems and optimize your use of your software.

"There for me when it mattered the most"

"I had a great experience with Microvellum's support team, they were responsive, knowledgeable, and went above and beyond to solve my issue quickly and efficiently. Their team was there for me when it mattered the most."

FAQ

Do I have to be connected to the internet to use my software

No, your software will function offline for a duration of 30 days following the initial activation.* After this period, you will be required to reconnect. Rest assured, we will provide a reminder 10 days in advance to ensure a seamless transition. *Floating licenses require a consistent internet connection.

How do I renew my subscription?

To renew your subscription, please contact your account manager to discuss getting current. If you're not sure who to contact, you can find their contact information in the Help/About UI of Toolbox.

How long does a support and maintenance plan last?

The duration of your support and maintenance plan is one year. You will receive prior notification of your renewal date, and our team will proactively contact you to ensure the ongoing validity of your plan.

Does my support include assistance with my new computer setup?

Your support and maintenance subscription does not extend to cover IT-related activities and assistance. If you require help in this particular area, we suggest reaching out to your Account Manager to arrange a dedicated session with a member of our service team.

Does my support include assistance with the setup of my SQL server

Your support subscription does not cover assistance for configuring your SQL server. If you require help in this particular area, we suggest reaching out to your Account Manager to arrange a dedicated session with a member of our service team.

How many people from my company can access my support?

In general, every individual in your company who holds an active Microvellum software license is eligible to access support. However, if you have a considerable number of users, it is advisable to designate a leader within your team who can act as the central contact person to manage your company's support tickets.

Does my support subscription cover data recovery?

Data recovery assistance is not included in your support subscription. If you have encountered data loss with your Microvellum data and require assistance in restoring it, we recommend contacting a member of your IT team for the necessary support.

Can I extend my support to an outside drafter?

Your support and maintenance subscription grants access to support benefits for your internal employees only. It does not extend to subcontractors or third-party companies that you may authorize to use your license(s).

Can I receive training with my support?

Our support team is highly knowledgeable in all aspects of our software. However, we recommend that you contact your Account Manager to arrange a dedicated session with a member of our service team for a more personalized and tailored assistance experience.

Get Current

Has your support and maintenance plan expired? Our team can help get you back on track and help explain the improvements we've made while you've been away...