We've Got You Covered

Your support & maintenance provides you with reliable and timely assistance to ensure optimal performance and minimal downtime.

Product Support

Microvellum offers comprehensive support and maintenance benefits, ensuring clients have access to technical assistance, software updates, and training resources to optimize their software experience.

Unlimited support through phone and email.
Remote assistance to help diagnose and troubleshoot issues.
Integrated video recording to help you explain issues when submitting tickets.
Certified agents to help find resolutions quickly.

Software Maintenance

Your software maintenance plan ensures that your software remains up to date with the latest improvements and bug fixes. Staying current with regular software updates can improve the performance and functionality of your software, enabling you to take advantage of new features and capabilities.

Library Data Maintenance

While it's important to keep your software updated, it's also a good idea to keep current with the latest advancements, improvements and new products available within our library updates.

Our team of engineers are working diligently to keep up with the demands for more products, improvements and the latest hardware from major suppliers.

Open Community Forums

Microvellum community forums provide a platform for users to share knowledge, exchange ideas, and collaborate on solutions to common challenges.

Expansive Knowledge Base

Microvellum's knowledge base offers a comprehensive collection of resources, including articles, tutorials, and FAQs, to help users troubleshoot issues and master your software.

Microvellum Tech Engagements

Our techs actively participate in the community forums, offering expertise and guidance to help you solve problems and optimize your use of your software.

"There for me when it mattered the most"

"I had a great experience with Microvellum's support team, they were responsive, knowledgeable, and went above and beyond to solve my issue quickly and efficiently. Their team was there for me when it mattered the most."

FAQ

Do I have to be connected to the internet to use my software

No. After initial activation, your software will work offline for 30 days. At that point, you’ll need to reconnect. Don’t worry, we’ll remind you 10 days prior.

How Do I Renew My Subscription?

To renew your subscription, please contact your account manager to discuss getting current. If you're not sure who to contact, you can find their contact information in the Help/About UI of Toolbox.

How long does a support and maintenance plan last?

Your support and maintenance plans last for one year. You will be notified in advance of your renewal date and contacted by our team to keep your plan current.

Get Current

Has your support and maintenance plan expired? Our team can help get you back on track and help explain the improvements we've made while you've been away...