Dear Customers & Partners,
As the Coronavirus (COVID-19) continues to impact our communities, we have been adapting our way of life here at Microvellum. In the past few weeks, we’ve implemented several new strategies and processes to keep our employees, families, and customers healthy and safe.
We also want to reassure our customers and partners that Microvellum is open for business!
Here are some of the precautionary actions we’ve taken in response to the current world events:
We are working to ensure our customers have reliable access to their software and support channels. We have taken the necessary precautions to keep our people safe, while maximizing their ability to work remotely to provide excellent support for our users.
Are You Working from Home?
In response to the need for Microvellum users to work remotely, we have activated our Disaster Relief Licenses. These licenses have been configured with full access to all features and modules and will be valid for 60-days, or until we feel it’s appropriate to suspend those licenses. If you would like to receive disaster relief licenses for your team, please contact your Account Manager to get started. Your Account Manager contact information is available in your Toolbox or Production software Help/About UI.
For some, this temporary slow-down may provide a unique opportunity for you to focus on educating your team, refining your processes or advancing your product library data. Our service team can help you gain the skills you need and streamline your processes so you’re ready to meet the demand coming in the months ahead. If you’re interested in advancing your Microvellum skills, we’ll be announcing details on virtual classrooms within the coming weeks.
Our Sales team remains active, ready to help you realize the benefits of Microvellum with on demand demonstrations and consultations designed help your business improve your efficiency. We’re working closely with our customers that have been impacted by the Coronavirus, offering creative payment options and incentives for companies wanting to move forward with a Microvellum implementation. To learn more about these special incentives, contact our sales team today!
Phone: (USA) +1 800.204.0913 | (AU) 1800 821 797 | (NZ) 0800 206 904 | (UK) 0 800 680 0669
Frequently Asked Questions
Q. How many Disaster Relief Licenses are available to my company?
A. Currently, we are not placing a limit on the number of Disaster Relief Licenses available to your company. If you’re in need, we’re here to help.
Q. Is Microvellum’s accounting department open?
A. Yes, Microvellum’s accounting department is fully operational, ready to server our customers as needed.
Q. Will Microvellum’s user group conference, TechCon, be rescheduled?
A. We are actively planning for an alternative series of events for our users. We will provide an opportunity for the Microvellum community to come together to influence, learn, and collaborate with their peers from across the world in a live environment. More details will be available soon.
Q. I purchased a new CNC machine and need to know if Microvellum can complete my machine connection remotely?
A. Yes, Microvellum’s CNC connectivity team is fully equipped to support remote CNC connections.
Q. I am about to purchase Microvellum Software. Can my training and integration be completed remotely?
A. Yes, while face-to-face integrations provide some benefits for new users, our team is ready to help you with your training and integration remotely.