Client Success

USA Millwork: A New Brand of Architectural Millwork

Patrick Dickinson and his team had a vision: To create a unified, nationwide architectural woodwork firm for the complete project management of complex, large-scale projects.

Newly formed and already making its mark, USA Millwork combines the expertise of four longtime regional manufacturers spread throughout the United States: IBS Millwork, O’Keefe Millwork, Cabinets by Design, and Freelance Millwork.  The conglomerate designs, builds and installs projects for the corporate, academic, hospitality, healthcare, entertainment, retail, and multifamily markets.

“The four brands within the USA Millwork portfolio are true leaders within the industry, and together, we have our sights set on becoming America’s millwork company,” said Dickinson, president and CEO. “We leverage best-in-class construction and installation practices, a nationwide supply chain, and an integrated technology platform across brands to exceed our customer’s expectations.”

While each brand boasts a specialty, all can produce casework and millwork from solid wood and panel, as well as working with other media.

“A lot of people can make amazing casework,” Dickinson said. “It’s actually being able to deliver on these highly complex jobs and being able to coordinate with the other trades – that’s what really differentiates us.”

He added, “We see ourselves as a partner at the general contractor’s table, one of the key players on the team. We’re providing a turnkey solution  – that’s what we’re really focused on, and it’s as much service as it is product.”

Collaborative Effort

What also sets the company apart, Dickinson said, is its “culture, attention to technology and our adaptability – our ability to move projects between locations and take on any project of any size, and do it quickly.”

The four brands at USA Millwork share best practices and resources, simplifying the project management process for national and regional commercial turnkey projects. “Our teams of seasoned project managers believe in a disciplined approach to staying on time and on budget. They partner with each customer to make quick decisions and adjustments and offer creative solutions throughout the process,” Dickinson said.

The process relies on coordination and the integration of technology. USA Millwork is working to standardize its software systems to facilitate company-wide communication, collaboration and coordination. “That’s something that we want to develop and roll out across the company, where it’s the same systems helping to drive a consistent process,” Dickinson said.

In addition to utilizing Microsoft Dynamics’ CRM (Customer Relationship Management) system, USA Millwork also relies on Microvellum design engineering software at its facilities. With its open architecture and easily configurable product libraries, “the Microvellum design engineering program, in particular, gives us the ability to move work between locations,” Dickinson said. Fully integrated with AutoCAD, the program’s modeling and analyzation technology simplifies the company’s design and value engineering process, while offering reporting and other capabilities.

Technology Company that Happens to Work with Wood

USA Millwork’s four locations are known for their ability to combine handcraftsmanship and technology, with the brands of equipment varying among the facilities. For example, among the equipment utilized at IBS are Schelling, IMA and Komo CNCs. At other locations, Homag, Biesse, Busellato, Holz-Her and SCM equipment are among those used for panel processing, along with a variety of standard milling equipment for solid wood machining. Finishing is also a critical element at the locations, with “color masters” at each site to custom-match to specification.

For more information about USA Millwork, visit their website: