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Calling Technical
Support |
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Your Microvellum
Technical Support contract
entitles you to unlimited
support over the phone during
these hours: Monday-Friday 6
a.m. to 5 p.m. |
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To call a
Microvellum Support specialist
dial 1-800-204-0913.
Before you call, please make
sure that you know your case
number if you are calling about
an existing issue. If you
are calling about a new support
issue, you will be issued a case
number. This case number
is unique to your specific
support issue. By having
your case number ready, you will
reduce the amount of time it
takes to get your questions
answered. |
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Technical Support on the
Web |
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Your Microvellum
Technical Support contact
entitles you to an unlimited
amount of questions submitted
via the Web, at any time.
You will receive a response
within a few hours, if your
question is submitted Monday
through Friday, 6 AM to 5 PM.
If your question is submitted
after hours, you will receive a
response on the next business
day. |
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To use
Microvellum's Technical Support
on the Web,
Click Here. You will need to
know your User Name and Password
to access the Customer Center.
Your User name and Password can
be found within your software
package. If you need help
finding your User Name and
Password,
Click Here. From the
Customer Center you can access
our Frequently Asked Questions,
Tips & Tricks, and more.
If you would like to check the
status of an existing support
issue, you can view your support
history. |
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Internet Based
Support |
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GoToMeeting
delivers a complete Internet conferencing
solution
This powerful tool enables Microvellum support staff to logon to
your computer and actually take over your computer to resolve issues.
GoToMeeting is also a great tool
for Internet based training.
GoToMeeting
works with your company's
existing security and firewalls.
No network or firewall
configuration is necessary.
Organizers and attendees can
meet without the hassle of
configuring IP addresses or
firewall settings. For more
information or to download
GoToMeeting
Click Here |
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Knowledge Base |
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Search the support database for
answers, hot fixes, and tips. |
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Learning Assistance |
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Help documentation for the
Microvellum software. |
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Microvellum
Lessons |
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Use Microvellum Lessons for instructions
on Microvellum topics. |
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Discussion Groups |
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Connect with other users in our forums. |
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Download the
Microvellum Help File (Version 1.0) |
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Microvellum has created a new
Microvellum help file. This file
contains both the user manual and the
Learning Assistance combined into one
easy to search HTML Help File. |
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Note:
Extract the zip file into your
Microvellum/Help folder. Then run
the Microvellum.chm file that will be
placed in the Microvellum/Help folder.
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| Certified
Microvellum technicians
are available to help
you with shop drawings,
library configurations,
custom product
development, and
consulting. If you
would like additional
information visit
Microvellum Services. |
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If you need
further assistance please
contact the Microvellum
Technical Support Department.
Be ready to obtain a support
case number so you can track the
progress of your case. |
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Microvellum
Technical Support: |
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Local:
541-245-1660 | Toll
Free: 1-800-204-0913 |
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Email: |
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techsupport@microvellum.com |
